Refund policy

Return & Exchange Policy

If your order doesn’t fit quite right or you’ve received a defective item, we’re here to make it right.

Returns & Exchanges are accepted in the following cases:

• Size-related exchanges
• Manufacturing defects
• Incorrect items delivered

All return or exchange requests must be raised within 7 days of delivery by writing to us at support@houseofbindiya.com.

To be eligible:

• The item must be unused, unwashed, and in its original condition
• All original tags and packaging must be intact
• One-time exchange per order is permitted

We are unable to accept returns/exchanges for:

• Customised or altered garments
• Products purchased during a sale or promotional offer exceeding 10% discount
• Items showing visible signs of wear or use

Return Pick-Up:
Once your request is approved, a pick-up will be scheduled at your address within 2–5 working days. In areas where return service is unavailable, you may be required to self-ship the item.

Refund Policy

All approved refunds will be issued as Store Credits, redeemable only on our website.

Store Credit Terms:

• Valid for 3 months from the date of issue
• Non-transferable and cannot be extended
• Applicable only on the official House of Bindiya website

Additional Guidelines

• If the replacement size or product is unavailable, store credit will be issued in lieu.
• In the event of repeated failed return pickups due to customer unavailability or incorrect address, the return request may be cancelled.
• Order once placed, cannot be cancelled.
• Return shipping is free for the first exchange. For subsequent requests, a nominal shipping fee of ₹199 will apply.

Need Assistance?

All return and exchange requests must be raised via the portal on our website.
For any additional queries, we’re happy to help:

📧 support@houseofbindiya.com
📞 +91-9990991729